869-465-2013 / 600

Hon. Shawn Richards

- Minister of Public Utilities

“With the imposition of curfews and the restrictions on movement, it became increasingly difficult for our customers to conduct business with us,” Minister Richards said. “We are aware that some customers did not receive physical copies of their bills, made inquiries through our social media platforms about their bill balances, were reluctant to come into our main office to make bill payments as a result of physical and social distancing, and were not able to sign up for our online billing platform E-biz— SKELEC is proud to offer its solution to these challenges.”

Try SKELEC’s auto-attendant this month to make bill payments and inquire about bill balances. It’s Fast, Easy, Secure, and Convenient.

Clement Williams

- General Manager, SKELEC

The St. Kitts Electricity Company Ltd, unveiled a new automated customer support portal—Interactive Voice Response System, IVR—at a launch event on Thursday 9th July. The new customer service support portal provides an additional avenue for customers to engage with the company by allowing customers to receive real time updates about outages and restoration times, inquire about bill balances, pay bills, report faults and update contact details over the phone 24 hours a day, 7 days a week.


Dial 465-2000, follow the prompt and report your fault. Our automated system can detect where you are calling from, and create a service order for our emergency response team to follow. Customers can receive a call back once service is restored.