New smart meters are coming to every home in St. Kitts
SKELEC Connect is our Advanced Metering Infrastructure (AMI) programme. We're replacing traditional meters with smart meters for more accurate bills and faster outage detection. Check when crews reach your area and find answers to common questions.
Where our crews are working in November
We update this list as installations progress.
Weeks 1 to 2: 1 to 14 November 2026
8 areas- Taylor's
- Greenlands
- Wades Garden
- Douglas Housing Development
- Douglas Estate
- Upper Monkey Hill
- New Road
- New Pond Site
Coming next: Areas for 15 to 30 November will be posted here.
Before the crew arrives
- You don't need to be home, as long as we can safely reach your meter.
- Clear anything blocking the area around your meter.
- Please secure pets so technicians can reach the meter.
- Your power may go off briefly while the meter is changed.
- Every authorised SKELEC technician carries official ID.
Deployment schedules are subject to change based on operational requirements.
Your questions, answered
Can't find what you need? Call Customer Service on 465-2000 ext. 7236.
What is AMI?
AMI stands for Advanced Metering Infrastructure. It is a modern electricity metering system that allows for accurate readings, faster issue detection, and improved customer service.
Will AMI increase my electricity bill?
AMI does not increase electricity rates. It provides more accurate readings, ensuring customers are billed fairly for the electricity they use.
Is my personal information safe?
Yes. AMI systems follow international data-security standards. The system records electricity usage only and does not collect personal or private household information.
Will my electricity be interrupted during installation?
Any interruption will be minimal. Customers will be notified in advance, and installations are designed to be completed quickly and safely.
Do I have to be home during installation?
In most cases, access to the meter is sufficient. SKELEC will provide clear instructions ahead of installation.
How will AMI benefit me as a customer?
Benefits include:
- Accurate billing
- Faster outage detection
- Improved customer service
- Greater transparency in energy usage
Who do I contact if I have concerns?
Customers can contact SKELEC through the customer service hotline on 465-2000 ext. 7236, or visit the official website for verified information.
More power, your way
SKELEC Connect is a major investment in modernising the island's electricity network. Smart meters send accurate, timely readings, so there are fewer estimated bills and our teams find faults faster. Over time, the programme lays the groundwork for you to see your own electricity use and manage it better.
- Accurate billing
- Faster outage detection
- Better customer service
- Clearer view of your energy use
“People are our biggest asset.”
Latest on SKELEC Connect
Not sure someone at your meter is from SKELEC?
Ask to see their official SKELEC ID. If you still have doubts, or any other concern about SKELEC Connect, call Customer Service before giving access.